Warranty Policy
warranty policy
Summary
If you run into any problems with SmartMike+ we want to know about them. We’re committed to making things right and so each SmartMike+ comes with a one year warranty. The warranty details are below, but if you want to skip the legal jargon feel free to reach out to our customer support team (support@geekeren.com) and they can walk you through it.
Important: Before returning a SmartMike+ for refund or warranty, you must secure a Return Merchandise Authorization (RMA) number first. Units sent without an RMA will not be eligible for a refund or warranty replacement. You can secure an RMA number by writing support@geekeren.com.
Details
Sabinetek, makers of SmartMike+, include a one year warranty repair/replacement policy with each SmartMike+ order. The one year period begins when SmartMike+ is delivered to you. We will fix or replace your SmartMike+ for any defect or failure that occurs through normal use*. This warranty applies to the SmartMike+ device itself and does not apply to any cables or the power adapter provided with each SmartMike+ purchase.
The warranty applies to normal use scenarios and does not apply to: loss or damage of the device due to theft, accidents, mishandling, abuse, water damage, or operating SmartMike+ outside of its certified weather conditions.
Sabinetek is not liable for any units damaged or lost during return shipping. SmartMike+ should be packaged in its original gift box within an outer cardboard box to ensure safety. We recommend using a reputable courier and service that provides a tracking number and insurance.
Once repaired or replaced, Sabinetek will be responsible for shipping charges to deliver SmartMike+l back to you. If your SmartMike+ l is repaired or replaced the warranty remains valid from the delivery date of the original SmartMike+.